Services / General Merchandise
Domestic Retail of New Goods &
Made-to-Order Intermediation
A merchandise service for the domestic market — retail sale of new general-purpose goods (lifestyle items, stationery, paper goods, clothing and similar) and intermediation of made-to-order items produced to the customer’s specification by domestic manufacturing partners, operated under a single quality standard and a written transaction workflow. Sourcing, inspection, packing, dispatch, and after-sales handling are operated under a single, written workflow.
01 — Overview
Authorised distribution and made-to-order intermediation — under one workflow
This is a physical-goods business operating two lines under a single quality standard and a written transaction workflow: retail sale of new goods procured through domestic authorised distribution, and intermediation of made-to-order items produced to the customer’s specification by domestic manufacturing partners. The origin of each item, the scope of warranty, and the expected lead time are disclosed on the product page or in the relevant quotation.
Authorised channels
Sourcing through authorised distribution
Stock is procured through authorised domestic manufacturer agents, certified retailers, and recognised wholesale routes. Unattributed inventory, unverified lots assembled for resale, and parallel-imported goods are excluded.
Written transactions
Quotation, order, and handover on record
Quotations, order confirmations, dispatch notices, and delivery slips are issued in writing or as electronic records. Agreed terms are preserved as documents that can be referenced later.
Inspection & packing
Appearance, accessories, and quantity checks
Appearance, accessory completeness, and quantity are verified prior to dispatch. Packaging is selected on a per-item basis to reduce in-transit damage.
Made-to-order intermediation
Orders placed with domestic manufacturing partners
Made-to-order items are ordered with domestic manufacturing partners on the basis of the specification received in writing from the customer. Print-on-demand (POD) and other on-demand manufacturing methods are not handled.
02 — Capabilities
Three operating lines, and what each covers
Each line below operates under the same quality standard and the same written transaction workflow. Where lines overlap, the applicable transaction terms are disclosed on the product page or in the relevant quotation.
A. Domestic retail
Retail sale of domestically distributed goods
New items obtained through domestic authorised distribution — general-purpose goods such as lifestyle items, stationery, paper goods, and clothing — are offered to customers as retail. Model number, accessory completeness, and product specifications are disclosed in advance on the product page or in the relevant quotation.
B. Wholesale & B2B
Wholesale supply to businesses and retailers
Wholesale supply is available to corporate customers and retailers on a multi-unit basis. Volume-based pricing negotiation, the issuance of invoices and receipts (the operator is a tax-exempt business not registered as a qualified-invoice issuer; qualified invoices are not issued), split deliveries, and fixed-deadline coordination are all accommodated.
C. Made-to-order intermediation
Intermediation of made-to-order items produced to customer specification
Specifications — dimensions, material, engraving, colour, configuration — are received from the customer in writing, and the order is placed with a domestic manufacturing partner. Sale by print-on-demand (POD) manufacturing is not undertaken. Returns and exchanges for customer-side reasons are not accepted, save for defects or wrong production. This is disclosed before the order is confirmed.
03 — Categories handled
Principal categories and sourcing routes
The table below is a representative excerpt. Actual stock and feasibility vary with supplier inventory, manufacturer supply status, and the operating status of the manufacturing partner. Each case is answered individually at quotation. For categories the operator does not handle — including home appliances, PCs, cameras, and hobby goods — please refer to section “09 — Important notice” on this page.
| Category | Typical items | Primary route |
|---|---|---|
| Lifestyle goods | Kitchen goods, storage items, small interior accessories, desk-side accessories | Domestic authorised |
| Stationery | Notebooks, writing instruments, files, desk supplies (off-the-shelf) | Domestic authorised |
| Paper goods & print | Off-the-shelf notebooks, calendars, memo pads, greeting cards | Domestic authorised |
| Clothing & apparel | T-shirts, tote bags, aprons, and similar off-the-shelf apparel (plain or pre-existing design) | Domestic authorised |
| General-purpose items | Office consumables, packing materials, and general-purpose daily items (new) | Domestic authorised |
| Custom items | Engraving and personalisation, custom sizes, custom materials, special colourways (via domestic manufacturing partners) | Made-to-order intermediation |
04 — Quality criteria
Our criteria for “a product fit to deliver”
All four criteria below are preconditions for handling. Items that do not meet them are excluded from the line-up.
- Traceable sourcing route. The supplier, the timing of acquisition, and the acquired quantity are kept on internal record and are disclosable on request.
- New-condition assurance. Used goods, demo units, and returned-then-resold items are not handled. Only new-condition stock is accepted.
- Pre-disclosure of specifications. Accessory completeness and detailed product specifications are disclosed on the product page or in the relevant quotation before the order is confirmed.
- Packaging and transport integrity. Packaging is selected on a per-item basis to limit in-transit damage. Tracking numbers are issued as standard.
05 — Transaction process
From inquiry to handover
Every step is recorded in writing or as an electronic document. No transaction proceeds on the basis of a verbal agreement alone.
Discovery & product identification
We confirm the target product, model number, desired specification, quantity, deadline, and destination, and assess feasibility.
Quotation
A quotation is issued covering the price, shipping, and the expected lead time.
Order confirmation
Once the quotation is accepted, an order-confirmation notice is issued. The payment method is fixed according to the agreed timing of payment.
Sourcing or manufacture
For in-stock items, an order is placed with the supplier; for made-to-order items, the specification is fixed and the manufacturing order is placed with a domestic manufacturing partner.
Inspection & packing
On arrival or upon completion of manufacture, we verify appearance, accessory completeness, and quantity, then package the item to the specification appropriate for the product.
Dispatch & tracking
A carrier is confirmed and a dispatch notice with a tracking number is issued. For delivery to outlying islands and remote areas, the carrier’s standard transit time may extend by an additional 1 – 3 business days.
After-sales support
A single point of contact handles defects, wrong dispatch, and delivery incidents, on a written-record basis. For the detail of returns and refunds, please refer to the separately published “Notice under the Act on Specified Commercial Transactions”.
06 — Engagement models
Transaction models scaled to the engagement
All three models retain the written workflow and the common quality standard. Pricing is established case-by-case on the basis of quantity, supplier, destination, and lead time, and is presented at quotation.
Single Order
Single Order
One item · one engagement
- Quotation through to dispatch handled in one cycle
- Available for both domestic retail goods and made-to-order items
- Dispatched with a tracking number
Bulk & B2B
Bulk & B2B
Multiple units · corporate buyers
- Invoices and receipts issued (qualified invoices not issued; the operator is a tax-exempt business)
- Volume-based pricing available
- Split deliveries and fixed deadlines accommodated
Retainer
Retainer
Monthly · recurring supply
- Recurring orders for designated items
- Ongoing intermediation of made-to-order items available
- Settled on monthly invoicing
07 — What the customer receives
The product itself, and the accompanying documents
08 — Payment methods
Accepted payment methods and bank account for remittance
The following payment methods are available in the physical-goods business. For details of payment timing, late payment, and refund processing, please refer to the separately published “Notice under the Act on Specified Commercial Transactions.”
Credit-card payment
Major international brands — Visa, Mastercard, JCB, American Express, Diners Club, and similar — are accepted. Settlement is processed through a payment-service provider such as Stripe. Card number, expiry date, and security code are received and stored directly by the relevant payment-service provider; they are not retained on the operator’s servers. Settlement is taken immediately when the order is confirmed, and the card is charged at the same time as the order.
Bank transfer
Please remit to the bank account below. The transfer fee is to be borne by the customer. Please enter the order number (or your name) at the time of remittance. As a general rule, payment should be made within seven days of order confirmation.
- Bank: PayPay Bank (Bank code: 0033)
- Branch: Business Sales Division (Branch code: 005)
- Account type: Ordinary deposit (Futsu)
- Account number: 3440221
- Account holder: エスジーグループスガワラレオ (SG Group Sugawara Reo)
Other payment methods
Cash on delivery, online payment methods, and invoice-based settlement (for corporate customers and sole proprietors) are also available depending on the order. Availability, payment timing, and settlement fees for each method are disclosed in the quotation before the order is confirmed.
On refund processing
Refunds are made, as a general rule, via the same route as the original payment. For credit-card payments, the refund is processed back to the same card via the payment-service provider (Stripe and the like) within 5 – 10 business days (depending on the card issuer’s billing cycle, an additional one to two billing cycles may be required before the credit appears on the statement). For bank transfers, the operator initiates the transfer to the customer’s designated account within 7 business days. For full detail, please refer to the separately published “Notice under the Act on Specified Commercial Transactions.”
09 — Important notice
Explicit statements regarding the nature of this service
On product specifications
The specifications of each item — accessories, warranty scope, product version, colour, dimensions, and so on — are disclosed in advance on the product page or in the relevant quotation. Returns and exchanges based on specification differences are not accepted; please confirm carefully before the order is confirmed.
Statement on the Secondhand Goods Business licence
The operator does not, at present, hold a Secondhand Goods Dealer licence under Japan’s Secondhand Goods Business Act. The goods handled are limited to new items and items falling outside the scope of the Act. The operator does not undertake the repeated and continuous purchasing and resale of secondhand goods.
Statement on qualified-invoice issuer registration
The operator is not, at present, registered as a qualified-invoice issuer (so-called “Invoice Issuer”) under Japan’s Consumption Tax Act. Invoices and receipts issued by the operator do not carry the registration number (the 13-digit number prefixed with “T”), and are not eligible for the purchaser’s input-tax credit. The operator is a tax-exempt business whose taxable sales in the base period, as set out in Article 9, Paragraph 1 of the Consumption Tax Act, are JPY 10,000,000 or less.
On made-to-order items
For made-to-order items produced to the customer’s specification, returns and exchanges based on customer-side reasons are not accepted, save for defects or wrong production. The rights position of any specification data submitted by the customer — copyright, trademark, image rights — is to be confirmed by the customer prior to submission. Sale by print-on-demand (POD) or any other on-demand manufacturing method is not undertaken.
On delivery
Goods are dispatched as standard via Yamato Takkyubin; Sagawa Express, Japan Post, or another carrier designated by the customer are equally accommodated. The standard delivery rates by region and size are published in the separately posted “Notice under the Act on Specified Commercial Transactions”. Delivery to outlying islands and remote areas may require an additional 1 – 3 business days beyond the carrier’s standard transit time. Incidents and delays during transit are handled in accordance with the carrier’s own terms.
Items not handled
The following are not handled by the operator — neither at present nor as part of any future plan.
- Home appliances (refrigerators, washing machines, televisions, air conditioners, cooking appliances, daily-life appliances, AV equipment, and similar)
- Personal computers, smartphones, tablets, and their peripherals and related devices
- Cameras, lenses, binoculars, flashes, and other optical equipment and photographic gear
- Hobby items, toys, figures, scale models, board games, trading cards, and collectables
- Apparel, printed goods, and merchandise produced by print-on-demand (POD) or any other on-demand manufacturing method
- Used goods, demo units, returned-then-resold items — any goods falling within the definition of secondhand goods under the Secondhand Goods Business Act
- Parallel-imported goods, items shipped directly from overseas suppliers, and items ordered in from overseas
- Wristwatches, branded accessories, precious metals, jewellery, and other high-risk items requiring authenticity verification or individual review
- Weapons, ammunition, firearms and blades, explosives, controlled substances, pharmaceuticals, medical devices, cosmetics, food products, hazardous materials, and live items
- Inventory of unattributed origin, goods whose distribution route cannot be verified, counterfeit goods, and unauthorised copies
- Design assets that may infringe third-party rights — including unauthorised use of another party’s trademark or copyrighted work
- Any other goods whose sale or handling is prohibited or restricted by applicable law
10 — Inquiries
Feasibility and quotation enquiries
A short note covering six points — product, model number, desired specification, quantity, deadline, and destination — is enough to begin. Feasibility and an indicative lead time are answered in writing. As supplier inventory and manufacturing-partner availability alter the quotation, the current terms are confirmed at each enquiry. Please use the form below or the email address.
Contact channels
- Contact form: https://sggroup.jp/contact/
- Email: contact@sggroup.jp
- Desk: SG Group · Merchandise Desk
- Response hours: Weekdays 10:00 – 18:00 (JST) / Standard reply target within 2 business days