Contact / Inquiries
Get in touch
Use this page for financial-tool plans, accounts, billing, setup, technical issues and non-advisory customization; HTML landing-page templates; the Landing Page Audit and Fix Pack; the WebP Converter; systems development and site maintenance; merchandise; CodeSter; press, partnerships, legal or privacy matters; and general inquiries. If the form is not convenient or files are required, the general inquiries mailbox is also available.
01 — Contact form
Inquiries via the form
The dedicated English form is displayed below. Complete the relevant fields and submit; the general inquiries desk receives the message and routes it to the appropriate person.
General inquiries
If the form is not convenient—for example, you need to attach files or continue an existing email thread—write directly to contact@sggroup.jp. The same general inquiries desk receives both channels.
02 — What we receive
The kinds of inquiries we handle
These examples reflect the current service structure. If you are unsure where the matter belongs, select “General inquiry or not sure”; we will review and route it appropriately.
- Financial tools & paid plans
- Plan selection, login and access, activation, Stripe billing, setup, data import or export, defects, feature requests, and eligible top-tier non-advisory technical customization for the Backtest & Robustness Lab, FX & CFD Lot Size Calculator, Trade Cost Calculator, Macro Research Workbench, Financial Templates Hub, and TradingView Free Indicators, plus non-advisory technical requests for TradingView or MetaTrader scripts.
- HTML landing-page templates
- Template selection and IDs, Stripe checkout, duplicate charges, receipts, download instructions, missing or corrupted ZIP/HTML assets, licence or use terms, and quotations for implementation, editing or customization.
- Landing Page Audit & Fix Pack
- A URL that cannot be checked by the free automated audit; application, payment or delivery for the LP Copy-Paste Fix Pack; a wrong target URL; or corrupted and clearly incorrect PDF/text deliverables. Login work, CMS operation, implementation and individual post-delivery support are outside the pack itself, but may be discussed separately as development or maintenance work.
- WebP conversion & website feedback
- Browser, OS, batch, ZIP, format, quality or stalled-conversion issues in the Free WebP Converter, plus broken links, display issues, accessibility concerns and content corrections on the SG Group website.
- Systems development & maintenance
- Requirements and specifications; web applications and business systems; APIs, external integrations and automation; mobile and PWA work; infrastructure; WordPress, corporate-site and landing-page builds; post-delivery defects or changes; monthly maintenance; NDAs; and quotations.
- Merchandise, wholesale & made-to-order
- Products, quotations, orders, payment, domestic delivery, lead times, defects, exchanges, returns and refunds, wholesale, and made-to-order coordination through domestic manufacturing partners.
- CodeSter digital products
- Item identification, transaction IDs, licences, downloads, installation, defects, technical support and modification quotes. For account, payment or download processing handled by the external marketplace, we may review the transaction information and direct you to the relevant channel.
- Marketing engagements
- Advertising operations, content production, social-media operation, analytics, improvement work, and questions about the progress, deliverables or scope of an existing engagement.
- Press, coverage, reuse & speaking
- Requests for coverage, interviews, written comment, permission to reuse articles, figures or screens, speaking engagements and other media-related matters.
- Partnerships, outsourcing & hiring
- Business partnerships, joint production, external collaboration, outsourcing, supplier proposals, hiring and applications. Templated sales outreach and unrelated bulk proposals are outside scope.
- Corporate, legal, security & privacy
- Company and operator information, terms, disclaimers, commercial disclosures, contracts, legal matters, security or vulnerability reports, privacy, and requests to access, correct or delete personal data.
- Other & general inquiries
- For cross-service matters or anything you cannot categorize, submit the form under “General inquiry or not sure,” or write directly to the general inquiries mailbox.
03 — Notes on contacting us
Operational notes
Response hours and reply times
Inquiries to both the form and the general inquiries mailbox are reviewed during weekdays, 10:00 – 18:00 (JST). The standard reply target is within two business days of receipt. Messages received on weekends, public holidays or during extended seasonal closures are handled from the following business day.
Depending on the subject, additional business days may be needed for internal review, transaction matching or technical investigation. Where a substantial delay is anticipated, we may first send an acknowledgement and follow with a substantive reply.
Attachments & confidential material
This form does not accept file uploads. If specifications, proposals, screenshots, images or other files are required, submit the form first and continue through the reply email or the general inquiries mailbox. For an existing matter, continue the existing email thread where possible.
Do not send passwords, API keys, seed phrases, card numbers, expiry dates or security codes, identity documents, unnecessary third-party personal data, unpublished trading information or highly confidential material. If an NDA is required before details are shared, provide only a high-level outline in the first message and state that request.
Financial-tool and customization scope
Financial tools, templates, reports and support provide information, calculation, visualization, analytical assistance, record-keeping and document support. They do not provide personalized investment advice, trading signals, instrument recommendations, entry or exit instructions, order execution, asset management, forecasts or guarantees of profit or performance.
Within an eligible plan or separately quoted engagement, we may accept non-advisory technical or functional customization of display items, general formulas, template wording, export formats, UI, analytical-support features and public-data imports. State the objective, current environment and required deliverable in the message.
Handling of personal information
Information received through the form or general inquiries mailbox is handled within the purposes stated in the Privacy Policy, including responding to the inquiry, verifying the person, transaction or contract, maintaining related internal records, necessary communications and service improvement. Submit only the minimum information needed.
What we cannot accept
We may decline to handle or reply to messages falling into any of the following categories.
- Unsolicited sales outreach, templated bulk pitches, mailing-list offers, SEO outreach, backlink or reciprocal-link proposals and unsolicited guest-post pitches
- Requests for individualized trading decisions, entries or exits, stop-loss or take-profit instructions, instrument selection, portfolio allocation, capital-management instructions or guaranteed outcomes
- Messages containing credentials, secret keys, payment-card data, identity documents or other confidential information that this desk does not need to receive
- Unlawful activity, content contrary to public order or morals, infringement of third-party rights, attacks or threats against SG Group or others, or inappropriate language
- Repeated identical submissions, automated send-outs, false information, impersonation or other nuisance contact
Operator information
Please refer to the Notice under the Act on Specified Commercial Transactions for operator information, address, telephone number, sales terms and other legally required disclosures.